Policies

We look forward to welcoming you to IMMERGRÜN. When you make a reservation, you are entering into an agreement with us. Reservations are required. To make a reservation, please contact Lou Newman at 817.797.5969 or misslou@immergrun-bandb.com and then spend a minute or two reading our policy page. These policies can be changed without notice. By accepting keys to the property and/or occupying any portion of the property, is acceptance to the terms and conditions of these policies.

Reservations

The full amount due for the entire length of your stay is charged to your credit card at the time you make the reservation. You will receive confirmation and a receipt. We require a 2-night minimum reservation.

Cancellations

We hope you don’t have to cancel your stay with us for any reason. We do appreciate that unforeseen circumstances arise, and we try to be as sympathetic and helpful as possible.
If you need to cancel your visit you must notify us at least 30 days before your reserved arrival date to have any portion of your deposit refunded. Reservations made within 30 days of the schedule stay are non-refundable. No shows will be charged for the entire amount of the full length of the reservation. If you leave before your reserved stay is completed, we do not offer any refund.

Cancellation by Us

If we need to cancel your reservation, we will contact you immediately. Any payments made will be refunded in full within a reasonable time. We will provide reasonable assistance if requested by you to help book you into another local bed and breakfast.

Prices

Our rate includes the entire house. The number of guests staying is limited to the number you provided at the time of reservation.

Damage OR Missing Items

We have made every effort to create a comfortable and beautiful lodging. Please help us take care of IMMERGRÜN. You are liable for damage which you cause to the accommodation, its contents and/or property. Guests will be charged for excessive cleaning, damage or repairs and missing items.

Keys

You have access to IMMERGRÜN lodging and the fenced area surrounding the house 24 hours a day throughout your stay using the gate code provided with your reservation receipt and the key left in the lock box on the rear patio. Please leave the key in the lock box upon your departure. You have full responsibility of the key for the duration of your stay. Lost keys are subject to a replacement and/or re-keying charge.

Liability

We do not accept and specifically disclaim liability for damage, loss or injury to any member of your party, vehicles or possessions. If you or your guests, pets or otherwise cause damage or injury or create any liability to us, you agree to defend and indemnify us, including but not limited to attorney’s fees and expenses, if it is the result of any act, error, breach and/or negligence by you, your guests, pets or otherwise.

Children

IMMERGRÜN offers accommodations off the beaten path for those wishing a quiet or small group retreat in a natural setting. We are unequipped for infants, toddlers, or children under 8 years old.

Pets

We love all pets but know that some can and will get into all sorts of predicaments in the country. For your pet’s safety sake, they are not permitted. Service dogs, however, are welcome.

No Open Flames

IMMERGRÜN, located just a few miles from Enchanted Rock State Natural Area, and the surrounding land, consists primarily of grasses, woodlands and wildlife. Fire can be especially devastating in these areas. We strictly prohibit open flames. This means no flame candles, incense burning, cooking on a charcoal or gas grill, or camp fires, and especially: No smoking.

No Smoking

Smoking is NOT permitted within any part of IMMERGRÜN buildings or property. Offending guests will be asked to leave immediately and are liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through a sudden early departure.

No Hunting or Fishing

Hunting and Fishing is prohibited throughout the year. Instead, we encourage our guests to take the opportunity to photograph the deer, birds and other abundant wildlife. The morning and evening light is especially beneficial for capturing special moments.

Termination Policy

IMMERGRÜN reserves the right to terminate, without notice, an individual’s stay because of unacceptable behavior, such as smoking, excessive noise or as a result of actions which endanger others. No refunds will be made and you might even get a ‘talkin-to’ from Miss Lou.

Wi-Fi Access

Limited Wi-Fi access is available. Guests will be able to check email and access the internet. Streaming of movies is not allowed. (It really is possible to break the internet.) Please note that cell phone service is iffy, at best. Cell phone service is available in most areas. In our little valley the hills sometimes interfere. We like to think of it as The Digital Detox.
For the safety of our guests, there is a landline for emergency or local calls.

Check In/Out Times

Check in any time after 3 PM
Check out before 11 AM

Breakfast

In lieu of breakfast, guests are provided with breakfast or lunch vouchers redeemable for $8 per person per day at either Sunset Grill or Woerner Café.

No Daily Cleaning Service